Welcome to 2016, and welcome to our first blog post. If you’re reading this, then you’re probably interested in who we are and what we do. So I’ll use this first post to do just that; talk about who we are, what we do, why we do it, and what we’ll be doing with our blog.

So why listen to what I have to say about the delivery of healthcare?

I’m not a clinician or practitioner. I don’t even have a background in healthcare. In fact the closest I come is being married to a GP.

I am an engineer by training and enjoy solving problems. That’s how I got into this. Approximately 10 years ago the problem I spotted was the way in which care pathways were being delivered. What I saw was computer systems used as tools into which people had to type information, not as systems that could perform simple, repetitive tasks better than humans. This resulted in medical records being mixed up, the wrong equipment in the wrong room and practices losing money from poor reporting and tracking of resources. To make matters worse, often I would see not just one system, but multiple software systems that didn’t talk to each other, forcing yet more repetition by perfectly sensible human beings who just wanted to do a good job.

And so Lumeon was born.

Over the past 10 years we’ve worked with some of the largest commercial providers in the UK, as well as some NHS organisations, often through our commercial partners who have developed new, more effective ways of delivering care. The challenges are inevitably the same: they long for more visibility into their organisation and more control over their processes. Moreover, they are all plagued by the same issues: computers being used as expensive, disconnected typewriters rather than intelligent, automated tools to eliminate mundane tasks or innovate new ways of delivering care.

This is what we do. We give providers a single, real-time view of the entire patient journey, from referral to discharge, allowing providers to design and automate their own pathways. In short, we help providers deliver better care for more patients, for less money.

Why a Blog?

Healthcare is the only industry where the old ways of doing things are still status quo. Change doesn’t come easily, and when new technologies are introduced, it’s added to the old ways of doing things, creating even more fragmentation in an already fragmented market.

We want to use this blog to delve into that system. To talk about what’s working and to talk about what’s not working. We want to highlight customers who are doing things differently to create efficiencies in a system, and to talk about how that can be applied to other areas of the industry.

I welcome and encourage your comments. If you’d like to reach me outside the blog, you can find me on Twitter on @LumeonCEO or LinkedIn.