Lumeon’s Rapid Case Review Forms allow you to actively manage a network of care stakeholders to ensure patient cases are reviewed faster.
The feature allows you to embed a form within a task and automatically send a link to this over secure email. The form can then be distributed to a large pool of people (for example a network of Radiology reviewers or a multi-disciplinary team) who are presented with exactly the information they need, in order to assess the case.
Recipients don’t necessarily need to be set up as users on Care Pathway Manager and don’t have to manually log in or search for patient details. Once a person submits the form, everyone else is notified that the link is no longer relevant. If no-one responds within a set time-period, you can build an automation rule to auto-assign the task to a particular person or group.
Being able to plan how you interact with patients using their preferred channel of communication, saves a great deal of time collating documents and means you can offer a consistent patient experience.
Lumeon’s Communication schemes allow you to create a ‘bundle’ of patient-orientated documents, phone scripts, SMS/email/letter templates and online forms that are associated with an appointment type, billing event, or even an entire care pathway.
Our activities and timers allow you to build a sequence of automated activities around a patient and their related data, in order to move them through their pathway.
Each activity can contain ‘timers’ which monitor events that need to occur in a particular time frame and use a traffic light system to highlight those in danger of SLA breach. They can be used for a number of reasons, e.g. to measure breaches in SLA agreements or to determine whether a patient is still within their NHS RTT (Referral to Treatment Time) etc. You can also trigger automated activities that seek to resolve the bottleneck e.g. by sending the case to a different reviewer, or an email to GP or patient chasing missing information etc.
|Accounting||Redeemable Credits||It is possible to credit patients with a percentage discount off their next appointment||Redeemable Credit Rules|
|Accounting||Proformas||Proformas can be cancelled.||Proformas|
|Activities and Timers||Activities and Timers||It is possible to use appointment types to trigger a sequence of automated activities. Also, timers can be created to monitor and trigger events that need to occur in a particular time frame.||*Coming Soon*|
|Appointments||Appointment Instructions||Appointment-specific information can be displayed on the booking screen for the booking agent to communicate to the patient.||Appointment Types|
|APIs||Link API-driven referral forms to specialities.||Users can define the form questions that are offered within the New Enquiry API.||System Administrator Guide|
|Bookings||Non-convert multiple appointment bookings||Users can indicate if an appointment booking is not completed when using the multiple appointment booking functionality.||Multiple Appointment Booking|
|Calendar||Default working hours||Working hours in CPM can be set to default.||System Administrator Guide|
|Calendar||Set contract working hours||Set contract-specific working hours in CPM.||System Administrator Guide|
|Calendar||Public Holiday Calendars||Store multiple different calendars of public holidays or non-working days to correctly calculate accurate working days.||Public Holiday Calendars|
|Communication||Communication Schemes||Communication Schemes can be set up to enable patients to be contacted using a variety of communication methods depending on the specific care pathway.||Communication Schemes|
|Communication||Letter File Name Prefix||The EMMA prefix on letter files has been changed.||Letter and Email Templates|
|Communication||Resend Confirmation Communication||‘Resend Confirmation Email’ has changed to ‘Resend Confirmation Communication on Appointment Details page.||Administrator Guide|
|Communication||New Patient Label Merge Tags||The tags: patient_employee_reference and patient_gender are now available to be used on patient labels.||Letter and Email Templates|
|Companies||Additional Companies||Patients can now be associated with more than one company.||Administrator Guide|
|Companies||‘Display Invoice on Patient Account’ checkbox added to Company Details||Enables a user to indicate if an invoice should display on the patient account or just the company account.||System Administrator Guide|
|Contracts||Add Products to Template Contracts||sers can add products to template contracts.||Add a Product to a Contract|
|Contracts||Cancellation Policy improvement||Cancellation Policies take bank holidays and weekends into account.||Contract Policies|
|Contracts||Re-pricing products on a Template Contract||Users can re-price products on template contracts.||System Administrator Guide|
|Contracts||Template Contract Working Hours copied to New Contracts||If a template contract’s working hours are set to something other than the default working hours, a copy of these hours will be associated to new contracts created from the template.||System Administrator Guide|
|Forms||Site Audit Forms||Users can fill in forms to give feedback on a location.||Forms|
|Forms||Patient Feedback Forms||A user can fill in a feedback form that is not linked to a particular patient.||Forms|
|Forms||Rapid Case Review Forms||Reviewers can be sent tasks which contain forms for them to complete.||System Administrator Guide|
|Healthcode||Multi-site submission to Healthcode||Users can send data to Healthcode from more than one location.||Healthcode|
|Healthcode||New Security Point||A new security point ‘Healthcode.ClaimsAllSites’ has been created which controls whether users can view and submit Healthcode claims for all locations or just their own.||Healthcode|
|Import Tools||Company Import Patient||Import tool which enables new patients to be added to a company.||System Administrator Guide|
|Import Tools||Importing External Practitioners||Import tool which enables external practitioners to be imported.||System Administrator Guide|
|Locations||Set a location as an ‘admin location’||New enquiries can be assigned to a location even if it isn’t linked to the payor’s contract.||System Administrator Guide|
|Questions||Room Question||Users can select a room as a question response.||Question Types|
|Questions||Upload files from Paper Archive Pool||Users can upload a file from the Paper Archive Pool as a question response.||Question Types|
|Practitioners||‘HPC No’ field renamed to ‘HCPC No’ in Practitioner Details||The name of the field to register ‘Health and Care Professions Council’ number has been updated.||System Administrator Guide|
|Recall||Multiple Appointment Bookings||Multiple appointment bookings are possible when using Recall.||Recall Guide|