Intelligent pathway automation for maximum control of your surgical business
Lumeon allows Ambulatory Surgical Centers to create their own end-to-end workflows (or pathways as we like to call them), that transform the surgical journey for patients and care teams alike.
In a highly competitive marketplace, Care Pathway Management (CPM) will keep you one step ahead, ensuring optimal use of resources. As the shift towards value-based care continues, it is critical to standardize care activity flow, to achieve the best possible outcomes with minimal incremental cost.
Creating digital pathways gives you complete control over pre-and post-surgical processes, so you can reduce variance, proactively meet the requirements of different patient cohorts and rapidly respond to industry change.
Add in configurable automation rules, risk scoring, telehealth and patient engagement tools, and you have the ultimate way to reduce costs, improve the patient experience and scale your business.
Benefits
maximize reimbursement
by tracking patient and care team compliance to your best practice pathways, tailored to the needs of each health plan
reduce costs
by automating administration, virtualizing patient outreach and making better use of physician time by presenting ready-made pathway options
deliver proactive care
by customizing and automating care team and patient engagement activities across the pathway based on real-time feedback about the individual needs of each patient
Create your own digital pathway
Lumeon provides visibility and control of your entire surgical pathway, including what happens in the days and weeks after discharge. We can also integrate with your existing software applications, for fast and effective deployment.
Pre-surgical assessment
Maximizing the chance of a swift discharge and recovery begins with patient preparation. Assigning patients to one of your digital pathways means tasks are allocated or automated according to your best practice protocols for each type of patient.
Just a few of the many possibilities:
send automated personalized patient preparation reminders, e-questionnaires, and pdf resources, (dynamically tailored around each patient’s profile)
assign standard tasks for your care navigators (e.g. to check whether a family member will be on hand after total joint surgery), conduct home risk assessments etc. and formulaically adapt pathways to meet patient needs
assign tasks and e-questionnaires to other family members e.g. to check they have prepared the home environment and understand what is required from them
auto-calculate risk scores based on real time data, in order to identify patients who need more help e.g. using LACE scores
automatically vary your pathway protocols and procedures for ‘at risk’ individuals
automate reminders and populate call lists e.g. for care navigators to call patients at intervals leading up to surgery
Post-surgical assessment
After surgery, your pathway continues to ensure all necessary discharge tasks are complete. Our real-time dashboard shows all staff exactly who needs to do what, while automated risk scoring and escalation help early intervention.
Just a few of the many possibilities:
Use SLA timers to automatically escalate tasks e.g. to prompt and chase care navigators to call patients 24 hours, and 36 hours after discharge
Refer patients depending on their individual needs, providing follow-up activities that suit the circumstances of each patient
Use risk scoring to automatically escalate patients towards more intensive care recovery processes and to particular members of the care team
Create shared pathway processes for other care team professionals e.g. physical therapists, and use patient reported outcome questionnaires to keep a track on how well they are doing
Follow-up
Depending on the outcome of surgery or diagnostic procedural findings, you may want your pathway to implement specific follow-up and recall protocols. These can also be varied based on each patient’s profile and risk scores calculated earlier in the process, prompting more frequent monitoring for individuals you need to keep a closer eye on.
Just a few of the many possibilities:
automate patient rehabilitation activities e.g. weekly physical therapy exercises, wellbeing education sent via patient’s preferred communication channel (app, email, post etc.)
automatically keep tabs on patient progress using automated e-questionnaires, tracking things like wound recovery, pain, mobility, etc. as well as self-evaluation of overall wellness
deploy automated recall for findings during diagnostic imaging such as colonoscopy, endoscopy, and cancer imaging
create schedules and timers for follow-up calls from care navigators, as well as tasks for home health professionals, physical therapists, ophthalmologists etc.
use our telehealth integrations to prompt virtual follow up
use our digital goal tracking module to keep track of short and long-term patient goals e.g. playing golf and how much progress they are currently making
Core capabilities
Care coordination tools
Our pathway builder allows you to create a single coherent care plan for each patient, facilitating team communication and bringing everyone onto the same page. The pathway dashboard shows the real-time status for all patients, outstanding tasks and next steps.
Automated risk profiling for early intervention
Risk algorithms allow you to alter your pathways based on real-time data supplied by care navigators and patients, that can be auto-scored however you wish. If scores exceed thresholds you can also auto-escalate cases for review. This includes processes such as readmission prevention and screening.
Advanced patient engagement
Your pathway can incorporate data from third-party telehealth devices, such as wearables, personal health records (PHR) or mobile diagnostics, as well as mobile apps, e-forms, and patient portals. You can also add personal goal tracking questionnaires.
Request a demo or meet us at Becker's Annual Meeting
If you would like to find out more about Lumeon Care Pathway Manager, please get in touch.
