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Join the care pathway innovators

Lumeon’s clients include some of the largest and most innovative hospitals, IDNs, health systems and specialist care providers, managing over 11 million patients between them.

Many of our clients started small, with pathways that address something as simple as automated appointment reminders, and subsequently expanded into broader areas such as chronic condition management.

Below are just some of our client success stories. If you’d like to hear more, please contact us.

 

 

Lumeon’s vision fits and aligns with our goals. The platform gives us the opportunity to use technology to improve the patient experience and increase efficiency in our operations.

Laurie Johnson, executive administrator of ambulatory services at Keck Medicine of USC

 

 

 

Improving pre-operative capacity

CLIENT: A world-renowned IDN, based in the US

BACKGROUND: The IDN wanted to increase the volume of patients that they were able to manage through their ‘in-house’ pre-operative assessment and ensure protocols were applied consistently.

The pre-operative pathway created automatically triages patients, while an ordering algorithm suggests which tests, if any are suitable, presenting these for nurse review.

Over half of patients were able to be ‘fast tracked’ and autonomously managed by the platform, significantly reducing nurse workload and meaning patients don’t have to travel in for as many appointments. Meanwhile high-risk patients are closely assessed and monitored with regular phonecalls and in-person visits.

The pathway provides a real-time view of the pre-operative process, tasking care teams and automating activities such as booking tests. It also continuously engages patients, keeping them on track with reminders and information about preparing for surgery.

 

RESULTS:

60% uplift in patient throughput
51% of patients managed by CPM autonomously
91% patient adoption of standardized pre-op process

 

Reducing discharge delays for a leading NHS maternity ward

CLIENT: Chelsea and Westminster NHS Foundation Trust

BACKGROUND:
Chelsea and Westminster NHS Trust has one of the largest maternity centers in the UK.  They were looking for a way to improve the patient discharge experience, having found that care coordination issues were prolonging the time taken to discharge new mothers and babies.

Lumeon pathway experts worked closely with clinicians at the trust to create a digitized version of their discharge pathway which coordinates the optimum sequence of tasks for mother and baby, displaying progress across key milestones.

Manual coordination of tasks has been replaced with a real-time view displayed on large screens, devices and desktop computers. The pathway enables multidisciplinary teams to easily share information and updates, while traffic light indicators and automated timers help care teams quickly prioritize patients.

 

 

RESULTS: 

1,000 bed days per year (projected saving)
Improved patient experience
Mean discharge times reduced to less than 2 hours

 

Transforming patient access and improving virtual diabetes management

CLIENT: A large public health system

BACKGROUND:  Lumeon was initially approached to see if we could streamline appointment reminder processes. Since then the client has expanded use of the platform to public outreach campaigns, recall, RX notifications and insulin monitoring.

Lumeon’s appointment reminder solution has enabled the client to consolidate their appointment reminder processes, standardizing outreach using interactive voice response (IVR) or SMS. Staff can use our self-service workflow builder to easily create and edit campaigns and the system integrates seamlessly with their EHR.

Lumeon’s pharmacy refill solution will enable patients to receive an SMS, email or IVR notifying them when medications are due to collect, while an automated insulin monitoring pathway will allow diabetics to text in their daily insulin taken and blood glucose levels after meals. Results that need review are sent to specialist teams, enabling remote intervention without the need for an appointment.

 

RESULTS:

No-shows reduced from 20% to 15%
Improved patient compliance and satisfaction
Reduced administrative workload

 

Driving reduction in no-shows through our flexible appointment reminder solution

CLIENT: A leading west-coast US private teaching hospital

BACKGROUND: The client was looking for in-house control over their appointment reminder software as well as a solution that would enable more innovative digital patient interaction in the longer-term.

Lumeon’s appointment reminder solution provides multi-channel, multilingual automated appointment reminders. It has enabled the client to improve the way they create, and update appointment reminder workflows, with a user-friendly console and complete self-service capabilities.

Bi-directional EHR integration means that if patients reply to automated reminders wanting to cancel appointments, the system has the capability to hold up to four alternative slots in the EHR which the patient can then select from. It’s also easy to override or edit sequences as well as creating IVR, SMS or email workflow for public health campaigns.

The client now built a central ‘library’ of appointment reminder and campaign pathways which they have full control over.

 

 

RESULTS:

69% reduction in no-shows (vrs. incumbent vendor)
Self-service campaigns and reminders management
Cost-effective solution that saves significant time for staff

 

Improving uptake of health assessments and enhancing member experience

CLIENT: Europe’s largest independent provider of wellness services

BACKGROUND: The company’s wellness division approached Lumeon to digitize their health assessment process in order to enhance patient access and reduce unwarranted variation.

Lumeon experts created standardized processes that were turned into digital care pathways leveraging automation to reduce manual tasks. The patient experience was completely revamped with the addition of self-service online appointment booking, automated recall and appointment reminders, electronic health questionnaires and downloadable personalized health assessment summaries.

Meanwhile, clinical time has been saved with upfront patient data capture and automated generation of patient summary documents.

The provider was able to further differentiate their member experience using a lifestyle coaching pathway. Automated questionnaires and coaching materials are sent to patients to track with personal goals, with information fed back to a dedicated lifestyle coach.

 

RESULTS:

80% of members reported change in lifestyle habits
60% improvement in patient satisfaction
$1.2bn ROI within first year of deployment

 

 

Facilitating optometrist-led triage and standardized recall in glaucoma pathways

CLIENT: A leading provider of NHS-funded ophthalmology services

BACKGROUND: Lumeon developed a digital screening and recall pathway to support this innovative provider who use remote vans to offer mobile glaucoma screening services to the UK’s NHS (National Health Service). The pathway enables them to provide an accessible glaucoma assessment service with shorter appointment times, results and waiting lists than could otherwise be achieved.

Pathways streamline the process by notifying care teams of new referrals, collating data from patients in advance of appointments (using e-forms or call lists) and coordinating optometrist diaries.

Once optometrists have completed the scan and made their assessment, Lumeon notifies off-site ophthalmologists and enables them to quickly approve the optometrist’s decisions. The most at-risk patients are then automatically referred for priority treatment, while medium and low-risk patients are assigned to monitoring pathways with automated recall.

 

RESULTS:

20% cost saving per patient
4 hours of separate appointments consolidated to 1 hour
88% time saving for ophthalmologists

 

Automating pre- and post-surgical workflows for Europe’s largest independent provider of imaging services

CLIENT: Alliance Medical

BACKGROUND: Lumeon collaborated with Alliance Medical to create automated, standardized workflows for PET-CT, MRI and XRay, that were variable by payor.

Alliance Medical transitioned from multiple processes and uncoordinated RIS-PACS environments generating variable costs across their network, to a standardized series of pathways managed by a ‘master’ software.

These pathways automatically update required tasks, rulesets, timers and content based on patient risk and client requirements. They include automated referral screening, automated patient communications and rules-based task allocation for reporting Radiologists, as well as automated scan formatting and distribution.

They have enabled Alliance Medical to deliver scans more rapidly, and at lower cost and the company is now the largest supplier of PET-CT services to the UK’s National Health Service.

 

RESULTS:

30% reduction in resourcing costs
98% reduction in report formatting & distribution time
99% patient satisfaction rating