Customers

Our customers

Lumeon’s customers are some of the most prominent firms in the independent healthcare market, including 7 of the top 10 leading European providers.

From corporate health assessments to glaucoma management, they cover a broad range of specialties and disciplines. While some focus on a particular section of the care pathway (e.g. outsourced diagnostics), others cover multi-disciplinary end-to-end care. They have all, however, built unique ways of orchestrating and automating their processes using Lumeon Care Pathway Manager.

Lumeon’s platform is not a ‘rip and replace’ function and most customer deployments have involved integration with existing customer IT infrastructure.

“Lumeon’s Care Pathway Management platform is a game-changer for us.

It has transformed the way we deliver care.”

Dr. Charles Niehaus, CMO, Alliance Medical
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Care Pathway Manager in action

Digitizing the patient experience and improving automated follow-up

Lumeon has been working with a leading multi-billion dollar healthcare provider, employing 84,000 people in 190 countries including the US, China, UK, and Australia.

The provider is using CPM to digitize patient journeys, standardize processes and optimize scheduling, clinical reporting, follow-up and billing. All of this is conducted on Lumeon Care Pathway Manager.

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Using subjective goal scoring to improve outcome performance

Lumeon has been helping Six Physio, a leading provider of physical therapy services, deliver value-based care by measuring the impact of different exercise plans on subjective patient goals.

Six Physio use Care Pathway Manager to provide online booking, automated patient reminders and personalized digital exercise plans to support patients.

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CRM automation, contact center management and advanced scheduling

A large, not-for-profit healthcare provider have recently deployed Care Pathway Manager as a combined CRM and scheduling system to revolutionize appointment scheduling and patient recall processes, across the hundreds of corporate contracts that they serve.

Lumeon’s rapid booking processes allow contact center staff to handle greater call volume, cutting 47% from overall appointment generation time. Care Pathway Manager auto-suggests the best appointment slot based using automated booking rules we have helped the provider create. This includes bundling a series of appointments under certain packages.

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Using automation to manage referral screening and radiology services

Lumeon is providing a next-generation automated RIS solution to Alliance Medical, Europe’s leading provider of independent radiology services.

Alliance Medical have used the software to build workflows that automatically engage and coordinate their radiology ‘ecosystem’. This helps them manage hundreds of contractual variables to deliver a rapid service, tailored for each client. These rules control invoice calculation, SLA timers, patient communications and image re-routing between various PACS (Picture Archiving and Communication System) for each contract.

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Enabling virtual review and standardizing patient monitoring pathways

Lumeon has been working with a leading supplier of outsourced glaucoma services to help streamline monitoring and recall for patients, who have time-critical eye conditions.

The provider uses Care Pathway Manager to support an innovative new model, delivering glaucoma management services via mobile units parked in the community. Rather than having a specialist conduct every appointment, optometrists carry out-patient diagnostic scans and make initial assessment about how patient conditions should be managed. This reduces the pressure on limited hospital resources and senior staff time.

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Case studies and resources

What our customers say about us

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By selecting Lumeon, we’ve found a business partner who can manage our needs today whilst scaling for our future growth
Jonathan Byrd, Operations Director for Clinical Services, Nuffield Health
Whenever we’ve embraced change or developed new areas of our business, like online bookings or integrating with pathology services, the Lumeon team have always responded quickly and helped us continue crafting and refining the business we have.
Magnus Kaunders, CEO, Blossoms Healthcare
Their pathway automation engine is a game changer. It has transformed the way we deliver care.
Dr. Johann Alberts, Director of IT and Transformation, Alliance Medical
Lumeon just works – whether it’s from our main offices or our satellite sites. Care Pathway Manager is always available and is continuing to help us do new, innovative things to make our service better for our clients and patients.
Magnus Kauders, CEO for Blossoms Healthcare
I can honestly say that Lumeon is facilitating growth and supporting our business ambitions, whilst at the same time helping us deliver a premium service.
Matt Todman, Founder, Six Physio