NEXT-GENERATION
PATIENT ACCESS

The digital patient access experience that puts the patient at the center

Lumeon enables next-generation patient access by engaging and coordinating patients and their families along a simple, timely, and convenient digital experience, taking them step-by-step through the process.

We automate and virtualize your patient journey, incorporating ‘self-service’ automated interaction wherever possible, while also coordinating contact center staff resources to respond, follow up, and make decisions in a timely and efficient way.

 

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Patient journey through Lumeon

Become the revenue engine

BECOME THE
REVENUE ENGINE

Recall, re-engage, and nurture

Design and deploy digital patient journeys driven by Lumeon’s pathway engine, to keep patients engaged and build loyalty.

An icon showing a call center handler

MAKE TEAMS HIGHLY RESPONSIVE

Right task, right person, right time

When required, tasks and decisions are automatically prioritized, escalated, and assigned to the right team member.

An icon showing improved patient experience

TRANSFORM
EXPERIENCE

A joined-up, convenient experience

Proactive navigation connects the care journey, reducing the burden on patients, while self-service capabilities enhance convenience.

Ready to take your patient experience
to a new level?

 

Navigating the care journey is often confusing and laborious.

Patient engagement tools often fall short of solving the problem. Why? Because they lack the ability to coordinate operational workflow, leaving patients and care teams to fill in the gaps ad-hoc.

Lumeon’s care journey sequences allow providers to create intelligently coordinated, joined-up experiences for patients, access teams, and ambulatory clinical teams. Download the guide to learn how to get started!

 

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Lumeon brochure reimagining the patient experience for leaders

Digitize your journey with Lumeon's patient access solutions

  • PATIENT OUTREACH
    PATIENT OUTREACH
  • INSURANCE & REGISTRATION
    INSURANCE & REGISTRATION
  • APPOINTMENT REMINDERS
    APPOINTMENT REMINDERS
  • SELF-SCHEDULING
    SELF-SCHEDULING
  • RISK ASSESSMENT
    RISK ASSESSMENT
  • CV-19 SYMPTOM CHECK & TESTS
    CV-19 SYMPTOM CHECK & TESTS
  • PATIENT INSTRUCTIONS
    PATIENT INSTRUCTIONS
  • VIRTUAL CHECK-IN
    VIRTUAL CHECK-IN
  • FOLLOW-UP APPOINTMENTS
    FOLLOW-UP APPOINTMENTS
<div style="padding-left: 15%; padding-right: 15%;"> <p style="font-size: 18px; text-align: center;">Make sure patients book follow-up appointments by sending them a reminder to book, or a link to self-schedule via text message if they are staying in-network.</p> <p style="text-align: center;"><span class='content-button content-button--purple'><a href='https://www.lumeon.com/next-generation-patient-access/#requestademo'>Request a demo</a></span></p> </div>

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Explore further

New guide - The ultimate guide to automating care coordination