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Patient Experience Tops Hospitals’ 2021 Priorities, According to New Lumeon Research
Senior hospital leaders responsible for patient access told us the key challenges they are facing, how virtual care is changing the role of access centers, and their key priorities for improving patient experience in 2021.
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Tackling the execution gap:
Improving patient and care team experiences post-covid
Covid has shone a spotlight onto key aspects of healthcare in desperate need of transformation. Providers have made great strides with virtual care, but need to focus on digging deeper with operational transformation.
Lumeon CEO Robbie Hughes explains why we need sustainable ways to orchestrate better care for everyone.