NEXT-GENERATION
PATIENT ACCESS

The digital patient access experience that puts the patient at the center

Lumeon enables next-generation patient access by engaging and coordinating patients and their families along a simple, timely, and convenient digital experience, taking them step-by-step through the process.

We automate and virtualize your patient journey, incorporating ‘self-service’ automated interaction wherever possible, while also coordinating contact center staff resources to respond, follow up, and make decisions in a timely and efficient way.

 

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Become the revenue engine

BECOME THE
REVENUE ENGINE

Recall, re-engage, and nurture

Design and deploy digital patient journeys driven by Lumeon’s pathway engine, to keep patients engaged and build loyalty.

An icon showing a call center handler

MAKE TEAMS HIGHLY RESPONSIVE

Right task, right person, right time

When required, tasks and decisions are automatically prioritized, escalated, and assigned to the right team member.

Become the revenue engine

AMPLIFY
PRODUCTIVITY

The self-service experience

Automation and patient self-service take the burden off your team and make the experience more convenient for your patients.

U.S. Patient Access Leadership
Report 2020/21

Lumeon’s latest research investigates the key priorities and challenges facing patient access departments as they pivot to become more consumer-centric in 2021.

How has the shift to virtual care impacted patient behavior and what must access departments do to keep up?

 

Download report

A thumbnail image of Lumeon's patient access leadership report

Digitize your journey with Lumeon's patient access solutions

  • PATIENT OUTREACH

    PATIENT OUTREACH
  • INSURANCE & REGISTRATION

    INSURANCE & REGISTRATION
  • APPOINTMENT REMINDERS

    APPOINTMENT REMINDERS
  • SELF-SCHEDULING

    SELF-SCHEDULING
  • RISK ASSESSMENT

    RISK ASSESSMENT
  • CV-19 SYMPTOM CHECK & TESTS

    CV-19 SYMPTOM CHECK & TESTS
  • PATIENT INSTRUCTIONS

    PATIENT INSTRUCTIONS
  • VIRTUAL CHECK-IN

    VIRTUAL CHECK-IN
  • FOLLOW-UP APPOINTMENTS

    FOLLOW-UP APPOINTMENTS
<div style="padding-left: 15%; padding-right: 15%;"> <p style="font-size: 18px; text-align: center;">Make sure patients book follow-up appointments by sending them a reminder to book, or a link to self-schedule via text message if they are staying in-network.</p> <p style="text-align: center;"><span class='content-button content-button--purple'><a href='https://www.lumeon.com/next-generation-patient-access/#requestademo'>Request a demo</a></span></p> </div>

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