Pathway Category: Financial Pathways

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SLA Manager

Wednesday July 6th, 2016

Safeguards against breaches by attaching time criteria for completion of care stages, dependent upon clinical urgency or contract. Triggers alerts, reminders, tasks etc. if a breach gets within a certain time-proximity. [list check-small] Reduces fines from breaches Helps you guarantee better service quality Provides insight into resourcing requirements [/list]

Patient Recall Manager

Reminds clinical staff to make follow-up calls for recently discharged ‘at risk’ patients. Also notifies patients to book general follow-up appointments e.g. 6 months after treatment. [list check-small] Minimises admin time whilst reducing risk of oversight Allows you to monitor new processes/care pathways more carefully Improves patient experience [/list]

Patient Insurance Checker

Ensures that patients turn up to appointments with the appropriate insurance code in place. [list check-small] Ensures correct insurance codes are in place for each appointment Reminds patients to provide missing information Integrates with Healthcode [/list]

Patient DNA/Late Arrival Manager

Helps manage patients who are regularly late or who cancel last minute, by adapting their personalised communication strategy. [list check-small] Helps to improve clinical capacity Includes ability to automatically charge a fee to deter no shows Reduces administration time spent re-arranging appointments last minute [/list]

Debt Chaser

Chases patients or payors with varying degrees of urgency, based on their current balance, how long payments have been outstanding and how large a sum is outstanding. [list check-small] Reduces time spent chasing payments Increases revenue/prevent revenue leakage Provides overview of debtor position when used with Lumeon Analytics [/list]

Billing Manager

Thursday June 30th, 2016

Tracks charges against appointment type, procedure and location and auto-calculates fees according to the patient’s contract. [list check-small] Sends invoices automatically over email and charges DNA fees if required. Saves time by automatically producing invoices and updates Provides absolute billing accuracy Deters cancellations and no-shows [/list]