Pathway Feature: Patient List Management

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Straight to test Prostate Cancer Pathway (under development)

Wednesday July 6th, 2016

Provides a state-of-the-art care pathway for prostate care diagnosis; including upfront appointment sequencing with automatic resource coordination, referral screening, patient comms and automatic actions to pre-empt breaches. [list check-small] Facilitates faster biopsy and scan result turnaround Reduces human error and unsuitable scans/procedures Improves patient experience [/list] UNDER DEVELOPMENT

Lifestyle and Wellbeing Coach

Provides ongoing support and advice to patients to help them meet their goals outside of the clinic. Reminds them about booking follow-ups and tracks outcomes over time. [list check-small] Collaborates with patients to help them achieve their goals Tracks and logs outcomes data over time Encourages general wellbeing and reduces unplanned readmissions [/list]

X-Ray Pathway Manager

Optimises your X-ray pathway by automatically vetting referrals, sending patient communications and ensuring the right equipment and practitioners are booked. [list check-small] Automatically screens X-ray referrals for faster processing Helps avoid breaches, by proactively automating tasks and alerts Improves the patient experience [/list]

Diagnostic Imaging Manager

Improves the efficiency and patient experience across any diagnostic imaging pathway. Includes intelligent automation rulesets to help you manage resourcing, scheduling, report distribution, communications and invoicing across any contract and modality. [list check-small] Automatically screens referrals for faster processing Provides an easier review process for escalated cases Improves the patient experience [/list]

MRI Pathway Manager

An optimised MRI pathway complete with intelligent algorithms to improve efficiency, from scheduling and triage through to PACS report formatting and distribution. Also includes patient portal, automated communications and billing rules variable by contractual or clinical data. [list check-small] Better service guarantees Reduced waiting times Improves the patient experience [/list]

Bladder Cancer Diagnostic Pathway (currently under development)

Provides a standardised care pathway for secondary suspected bladder cancer diagnosis; including upfront appointment sequencing with automatic resource coordination, referral triaging rule-sets and pre-emptive breach actions. [list check-small] Facilitates faster scan result turnaround Reduces human error and unsuitable scans/procedures Improves patient experience Produces predictable resource demand [/list] UNDER DEVELOPMENT

Surgeon Suitability Matcher

Automatically identifies the best surgeon to treat each patient based on their skill set and geographic location. [list check-small] Removes administrative burden Enables, faster, centralised booking Eliminates unsuitable appointment booking [/list]

SLA Manager

Safeguards against breaches by attaching time criteria for completion of care stages, dependent upon clinical urgency or contract. Triggers alerts, reminders, tasks etc. if a breach gets within a certain time-proximity. [list check-small] Reduces fines from breaches Helps you guarantee better service quality Provides insight into resourcing requirements [/list]

Ultrasound Pathway Manager

Optimises your Ultrasound pathway by automatically vetting referrals, sending patient communications and ensuring the right equipment and practitioners are present. [list check-small] Automatically screens Ultrasound referrals for faster processing Provides an easier review process for escalated cases Improves the patient experience [/list]

Patient Recall Manager

Reminds clinical staff to make follow-up calls for recently discharged ‘at risk’ patients. Also notifies patients to book general follow-up appointments e.g. 6 months after treatment. [list check-small] Minimises admin time whilst reducing risk of oversight Allows you to monitor new processes/care pathways more carefully Improves patient experience [/list]

Patient Insurance Checker

Ensures that patients turn up to appointments with the appropriate insurance code in place. [list check-small] Ensures correct insurance codes are in place for each appointment Reminds patients to provide missing information Integrates with Healthcode [/list]

Patient DNA/Late Arrival Manager

Helps manage patients who are regularly late or who cancel last minute, by adapting their personalised communication strategy. [list check-small] Helps to improve clinical capacity Includes ability to automatically charge a fee to deter no shows Reduces administration time spent re-arranging appointments last minute [/list]

Open Day Manager

Allows you to easily book and keep track of the numbers of people you invite to open days or evenings to discuss potential treatments. [list check-small] Avoids disruption to clinics by putting automatic limits on booking slots Allows patients self-check in option for open evenings Reduces staff time by optional automation of follow-up comms [/list]

PET-CT Pathway Manager

Optimises your PET-CT pathway by automatically vetting referrals, sending patient communications and setting appointment scheduling and PACS reporting rules based on contractual and clinical variables. [list check-small] Automatically screens referrals for faster processing Provides an easier review process for escalated cases Improves the patient experience [/list]

Debt Chaser

Chases patients or payors with varying degrees of urgency, based on their current balance, how long payments have been outstanding and how large a sum is outstanding. [list check-small] Reduces time spent chasing payments Increases revenue/prevent revenue leakage Provides overview of debtor position when used with Lumeon Analytics [/list]

Customer Nurturing Manager

Enables you to put inbound enquiries, or patients who haven’t been active for a while, onto marketing drip campaigns to promote optional treatment sessions. [list check-small] Promotes your services and improves customer retention Saves time by automating emails and offers Provides data about voucher and special offer popularity [/list]

Customer Net Promoter Scorer

Emails patients after discharge with an online feedback questionnaire. Contains automated rulesets that either publish feedback to popular review sites e.g. Trustpilot or send reviews for internal investigation. [list check-small] Increases the likelihood of obtaining patient feedback Saves time re-keying in data - automatic publishing rules for Trustpilot Helps you to triage feedback and learn from negative comments [/list]

CT Pathway Manager

Transfers patients through optimised stages of CT diagnosis. This includes pre-scan protocols, scheduling algorithms, patient comms, task list management, PACS report formatting, distribution and invoicing. [list check-small] Provides efficient workflows for each contract, so you can do more with the same resources Improves patient experience & reduces waiting times Improves service level guarantees by pre-empting SLA breaches [/list]

Compliance Manager

Ensures all clinical and administrative information has been filled out, before patients can be transferred to the next stage. Contains ‘timers’ for actions to be completed before specified SLAs. [list check-small] Facilitates faster clinical and admin task completion throughout the pathway Improves compliance with SLAs and clinical standards e.g. NICE Safeguards against human error [/list]

Colorectal Cancer Diagnostic Pathway (currently under development)

Improves the efficiency of the 2WW colorectal cancer diagnosis pathway, introducing standard optimised processes for scheduling, resourcing, triage, case escalation, biopsy turnaround and automatic actions to pre-empt target breaches. [list check-small] Speeds up biopsy and scan results Helps procurement by producing predictable resourcing demand Improves patient experience [/list] UNDER DEVELOPMENT

Case Escalation Manager

Escalates cases that need to be reviewed by the appropriate clinical professional, and chases for approval ahead of upcoming deadlines. [list check-small] Speeds up the review process Ensures no unsuitable procedures are scheduled Helps meet service level agreements [/list]

Breast Cancer Diagnostic Manager (under development)

An efficient breast cancer secondary care pathway designed to minimise bottlenecks in the patient journey. Includes appointment sequencing with automatic resource coordination, referral screening, patient comms and automatic actions to pre-empt Cancer Waiting time breaches. [list check-small] Reduces waiting times for appointments and results Improves care coordination and patient experience Produces predictable resource demand [/list] UNDER DEVELOPMENT

Aftercare Support Manager

Tuesday July 5th, 2016

Ensures your aftercare is timely and consistent. Automatically keeps you in touch with patients; capturing up-to-date data, providing helpful information and escalating feedback appropriately [list check-small] Reduces admin pressure on aftercare team Maintains patient engagement and provides supporting documents Helps longer-term outcome tracking [/list]

Billing Manager

Thursday June 30th, 2016

Tracks charges against appointment type, procedure and location and auto-calculates fees according to the patient’s contract. [list check-small] Sends invoices automatically over email and charges DNA fees if required. Saves time by automatically producing invoices and updates Provides absolute billing accuracy Deters cancellations and no-shows [/list]