PATIENT OUTREACH
Trigger automated patient outreach campaigns from within your EHR
Every year, providers miss out on opportunities to re-engage patients, through lack of effective, consistent outreach.
Lumeon takes the pressure off care teams and brings consistency and scalability to how you manage outbound communications. By automating educational, recall or population health campaigns, providers can quickly engage patients and task care teams or contact centers to follow-up appropriately.
- Maximize revenue with HIPAA-compliant campaigns
- Improve health outcomes and create better customer experiences
- Trigger care team tasks sequences with our pathway engine
- Seamlessly launch from within your EHR


Automatically recall patients to maintain care continuity and revenue
Takes the burden away from your teams, using automated recall.
Chase patients if they haven’t responded or escalate them for care team call back, and ensure every patient is recalled at regular intervals, according to their risk profile. Screen patients before appointments and notify them about CV-19 test results.
Examples:
- Cancer screening
- Chronic disease
- Cardiology follow-up
- Flu shot/HPV vaccine
- Hepatitis C screening
Integrate with your scheduling software
Make life simple and convenient for patients, while maximizing physician schedules wherever possible, by providing automated self-scheduling options via text or email.
- Enable booking links within emails/text
- Or enable patients to text back ‘RESCHEDULE’ for alternative slots
- Sync with your EHR


Improve population health with targeted educational campaigns
Use EHR data or discharge notifications to assign patients to educational health campaigns, for example high pollution alerts for asthma sufferers, or guidance for people struggling with depression during Covid-19.
Add eForms to capture clinical patient information and escalate to care teams where required. Follow-up with invitations to book appointments or tests.
- Pre-diabetes screening
- Asthma/high pollution alerts
- Childhood vaccination schedules
- Sequenced campaigns e.g. maternity pre-& post-natal checkups
All you need to quickly launch automated patient outreach campaigns

Task care teams
Trigger a sequence of time-bound care team activities once patients engage with health campaigns

Add eForm engagement
Gather more insights about patients to assign them to risk-based pathways

Interact via text
Engage patients using channels that they are familiar with and extend your campaign reach with two-way messaging

Workflow-driven
Rapidly build and deploy campaigns with Lumeon’s unique pathway engine. Start small and grow!

Sequenced campaigns
Assign patients to a series of sequenced campaigns, for example childhood vaccination schedules

Integrate with your EHR
Target campaigns based on clinical data and quickly launch within your EHR