PATIENT OUTREACH

Trigger automated patient outreach campaigns from within your EHR

Every year, providers miss out on opportunities to re-engage patients, through lack of effective, consistent outreach.

Lumeon takes the pressure off care teams and brings consistency and scalability to how you manage outbound communications. By automating educational, recall or population health campaigns, providers can quickly engage patients and task care teams or contact centers to follow-up appropriately.

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Automatically recall patients to maintain care continuity and revenue

Takes the burden away from your teams, using automated recall.

Chase patients if they haven’t responded or escalate them for care team call back, and ensure every patient is recalled at regular intervals, according to their risk profile. Screen patients before appointments and notify them about CV-19 test results.

Examples:

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Integrate with your scheduling software

Make life simple and convenient for patients, while maximizing physician schedules wherever possible, by providing automated self-scheduling options via text or email.

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Improve population health with targeted educational campaigns

Use EHR data or discharge notifications to assign patients to educational health campaigns, for example high pollution alerts for asthma sufferers, or guidance for people struggling with depression during Covid-19.

Add eForms to capture clinical patient information and escalate to care teams where required.  Follow-up with invitations to book appointments or tests.

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All you need to quickly launch automated patient outreach campaigns

Task care teams

Task care teams

Trigger a sequence of time-bound care team activities once patients engage with health campaigns

Add eForm engagement

Add eForm engagement

Gather more insights about patients to assign them to risk-based pathways

Interact via text

Interact via text

Engage patients using channels that they are familiar with and extend your campaign reach with two-way messaging

Workflow-driven

Workflow-driven

Rapidly build and deploy campaigns with Lumeon’s unique pathway engine. Start small and grow!

Sequenced campaigns

Sequenced campaigns

Assign patients to a series of sequenced campaigns, for example childhood vaccination schedules

Integrate with your EHR

Integrate with your EHR

Target campaigns based on clinical data and quickly launch within your EHR

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