PATIENT SELF-SCHEDULING

Make life simple for patients and schedulers with automated
self-scheduling

Not only does manually re-scheduling appointments occupy staff time, it also relies on patients proactively making the effort to call your contact center.

Lumeon’s patient self-scheduling solution offers patients a modern, convenient experience, using automated
re-scheduling via text message or links to book online.

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  • Patient requests to reschedule
  • Alternative slots sent to the patient

Simple self-scheduling - all done in seconds!

Fast, simple slot selection

Fast, simple slot selection

Patients simply text ‘RESCHEDULE’ to receive different appointment options then reply with their preference

No login required to reschedule

No login required to reschedule

Patients don’t have to remember login details, but can reschedule direct from their phone

Wait lists

Wait lists

Notify patients on wait lists when earlier appointments become available so they can book themselves in

40+ languages supported

40+ languages supported

Communicate with patients in their natural language to boost engagement and minimize confusion

Rules-based scheduling

Rules-based scheduling

Control which slots are presented to patients – by length, type, practitioner or location

Integrate with your EHR

Integrate with your EHR

Works seamlessly with Epic, Cerner and other EHR vendors. keeping everything perfectly synchronized

Many use cases

Telehealth re-directs

Telehealth re-directs

Seamlessly divert different  appointment types to video calls – sending a url link once patients pick a convenient timeslot.

Covid-19 rescheduling

Covid-19 rescheduling

Use our Covid-19 screening tool to identify symptomatic patients. Send rescheduling options after 14 days or once they are symptom-free.

Post-discharge follow-up

Post-discharge follow-up

Encourage eligible patients to book
in-network follow-up after discharge, by sending suggested appointments times via text.

Recall

Recall

Combine with Lumeon’s automated recall functionality to give patients maximum flexibility when booking regular check-ups.

Referrals

Referrals

Allow patients to self-schedule appointments for things such as diagnostic tests or imaging referrals.

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