Keep patients on track throughout their care journey
Automating patient reminders has been proven to lower no-show rates, and increase revenue by reducing last-minute cancellations and increasing resource utilization.
But it’s not only appointments that patients need to be reminded about. Wouldn’t it be useful to send notifications when they needed to take medication, book transport, complete rehabilitation classes or return for a series of check-ups? What if you could automatically trigger different activities based on their responses?
Lumeon’s patient reminder solution provides an easily deployable solution for bi-directional email, voice and text communication with patients and caregivers. All patients can be tracked in configurable dashboards and, where necessary, escalated to a care manager.
Patient reminders are the perfect starting point to launch patient pathways to orchestrate and automate key digital touchpoints throughout the patient journey.
Improve patient experience
A stepping stone to broader pathways
Lumeon’s appointment reminder solution contains all the tools you need to keep in touch with patients, whether you want to use it to simply trigger reminders before a particular visit or maintain patients on a pre-planned sequence of appointments.
A few key features:
Bi-directional interaction via email, voice, and text
Create your own patient reminder pathways with automated triggers and timers
Integrate with your EHR via HL7 and FHIR APIs or bulk upload with CSV files
Auto-escalate patients based on their responses and timeline
Engage a nominated patient coach, such as a friend or family member
Attach vCal calendar invites to SMS messages
From digital touchpoint to digital pathway
The illustrative pathway below shows how bi-directional patient reminders can be used to manage a diabetic patient through a series of regular screening and check-up appointments, including timers, auto-chasing and e-questionnaires.
Send patients confirmation that their referral has been accepted as well as appointment reminders via a variety of channels, according to their preferences. You can enable simple ‘yes’ or ‘no’ patient responses via SMS or, in the case of robocalls, instruct them how to enter on their keypad. Option to trigger automated actions such as sending the patient an email with an invitation to re-book online, or tasking staff to call them back.
Send straightforward preparation instructions with links to maps or reminders about what to bring to appointments, or use information collated about the patient e.g. through online forms to dynamically tailor content. For example, diabetic patients can be sent different automated fasting instructions.
Post-acute care/chronic condition management
Automatically notify patients when they need to complete key activities such as physical therapy, take medications or fill in digital risk assessment forms. Send chasing SMS/email and/or escalate to care teams if confirmation is not obtained. Calculate intervals at which patients need to be recalled, based on risk profile, in order to manage complex conditions such as COPD – even across different care settings.
UPCOMING WEBINAR: FEB 15th 2018
Real-life examples of how to more effectively deploy patient reminders as part of digital pathways