DIGITAL PATIENT ENGAGEMENT
Connect care teams and patients
throughout the care journey
Continuous digital patient engagement is at the core of Lumeon care pathways, designed to enable patients to play an active role in shaping their care journey and stay in touch with their entire care team.
Lumeon’s platform steps up to connect the dots, orchestrating and automating the patient journey in real-time, connecting patients and care teams with meaningful action plans.
Benefits:
- Continuously engage patients without draining care team resource
- Ensure consistent, high quality branded patient experience
- Use patient-generated data to deliver better care
Smarter digital patient engagement for
consumer-focused care
Our philosophy is to gather as much patient-generated data as possible, while providing them with clear expectations about their pathway and its key milestones, providing maximum convenience and delivering timely educational content.
The platform can then use the data generated to provide decision support to care teams in order to adjust the care plan as required.
Key features:
- “Smart” interactions between patients and their pathway
- SMS, email, eForm, WhatsApp and interactive voice response options
- Trigger tasks based on patient data
- Communications via the patient’s preferred channel
- Use your own content, select from industry leading suppliers or Lumeon’s own library
- Interaction via a channel patients are already familiar with
CPM digital patient engagement capabilities
eQuestionnaires
Self-build questionnaires and scoring algorithms allow patient-generated data to be automatically relayed to care teams, reducing the need for in-person appointments.
WhatsApp*
Secure encrypted messages via the world’s most popular messaging application. Includes bi-directional automated responses, links to forms and educational content.
*coming soon!
Video
Educational videos to enhance patients understanding of procedures, medication and activities. Assess understanding with questionnaires and enable additional video requests.
SMS
Self-service dashboards and bi-directional integration with your EHR makes creating and sending automated SMS simple. Includes interactive dialogue with patients based on keyword response.
Email/letter
Automated custom branded email templates with HTML editor for attractive layouts. Option to auto-generate pdf or letter templates and send to mailing companies for patients who require this.
Interactive voice response (IVR)
Natural text-to-speech voice messages for appointment reminders, RX refills, public health campaigns etc. Automatic retry and alternative messages for voicemail detection available.