An automated recall solution to save time and improve outcomes
Standardized recall processes enable timely follow-up when it’s clinically urgent, as well as ensuring you don’t miss out on revenue from regular check-ups. Relying on staff remembering to do the right thing can result in patients falling in-between the gaps. The Lumeon Care Pathway Management (CPM) platform solves this problem using automation, priority scores and inbuilt timers for effortless recall management.
Using your clinical protocols, Lumeon calculates when patients need to be brought back in – either for regular checkups or urgent recall based on test results or data from remote monitoring software.
The platform can send automated patient reminders via email, text, letter or phone, remembering communication preferences as the first point of contact. It can chase patients who don’t respond and prioritize call back lists based on risk and how close timers are to expiring.
Lumeon’s recall solution is the perfect stepping stone into broader pathway solutions such as those for chronic condition management and screening.
Standardize recall processes for better outcomes
Avoid missed revenue opportunities
Stepping stone to broader pathway solution
Lumeon’s automated recall solution allows you to recall patients after a set period of time, based on their appointment type or risk profile. You can choose to recall the patient as a singular, urgent action or assign them to a recall pathway with set intervals. This can incorporate virtual check-in over video, as well as face-to-face engagement.
A few key features:
Automated email/SMS reminders to book appointments
Auto-generated personalized recall letters
Ability to adjust recall intervals based on risk
Auto-chasing and escalation if patients don’t respond
Custom time-windows by which patients need to respond
Prioritized call lists based on risk profile
Video consultation and monitoring via e-form/telehealth
Self-service online booking option
Lumeon can immediately escalate patients for referral if the HP virus is detected, place them on medium-risk recall lists if the initial screening results were unclear or return them to regular, low-risk recall pathways if results are normal. Patients can be sent automated SMS messages with email follow-up prompting them to get in touch with the clinic to discuss their results, or can be transferred into high priority call back lists.