Automated recall, saving time and improving outcomes

Standardized recall processes enable proactive follow-up as well as ensuring you don’t miss out on appointment revenue. Relying on staff remembering to do the right thing can stand in the way of this. The Lumeon Care Pathway Management (CPM) platform uses automation, priority scores and inbuilt timers for effortless recall management.

Using your clinical protocols, Lumeon calculates when patients need to be brought back in for checkups, or it can trigger urgent recall based on integrations with telemedicine software.

The platform can send automated patient reminders via email, text, letter or phone, remembering communication preferences as the first point of contact. It can chase patients who don’t respond and prioritize call back lists based on risk and how close timers are to expiring.

Lumeon’s recall solution is the perfect stepping stone into broader pathway solutions such as those for chronic condition management and screening.

Key benefits:

Key features

Lumeon’s automated recall solution allows you to recall patients after a set period of time, based on their appointment type or risk profile. You can choose to recall the patient as a singular action or assign them to a recall pathway, with intervals stretching over months and years.  This can incorporate virtual check-in over video and e-form as well as face-to-face engagement.


Use case

Cervical screening

A diabetic patient needs to be recalled for regular cervical smear tests. The CPM platform can use your clinical protocols to assign a risk score to the patient and recommend a high, medium or low-risk pathway for physician approval, with varying intervals of automated recall.

Because the patient is diabetic, a regular smoker and has a weak immune system they are assigned to a medium-risk pathway and will be recalled more regularly. Lumeon also automatically sends e-questionnaires to monitor lifestyle factors and early symptoms which can be auto-escalated to care teams.

Before the smear test, they are sent automated reminders and will be chased and transferred into urgent call lists if they don’t book within a certain time-frame. If the HP virus is detected, they will be immediately recalled and maintained on a high-risk pathway.