REFERRAL MANAGEMENT

Digital referral processing - so care can start without delay

One of the most common bottlenecks in the patient journey occurs at the point of referral screening – particularly when it comes to handoffs between care teams. Automation can help reduce this, so patients can start their journey faster and no information is lost.

Lumeon allows providers to accept referrals electronically via HL7 and automatically assign them to a particular pathway. This means no data rekeying or manual generation of relevant templates and communications.

The CPM platform coordinates all tasks required to process referrals and screen patients, keeping the various stakeholders (including the patient) up to date at all times. It can automate clinical/ financial triaging using data from referrer and patient e-forms, escalate patients where required, chase for information and send automatic updates.

Our referral screening solution can be a perfect stepping stone into a wider digital pathway, where referrers are notified about key events all the way through to discharge and post-acute care.

Key benefits:

Key features

Lumeon manages your referrals digitally, by coordinating back and forth of information flow, presenting real-time updates and triggering automated actions if timers expire. It also offers the capability to algorithmically screen referrals to check their suitability, so that senior staff time isn’t wasted on reviewing every case.

 

A few key features:

 

Use case

PCP referrals

Lumeon enables PCPs to refer electronically from within their EHR, then track progress via our portal. The platform can send follow-up forms to referrers (or patients) to capture missing information and chase according to timers in the pathway. Meanwhile, the recipient care team is guided through a path of critical activities and presented with a real-time view which tasks have been completed and what is outstanding (from financial checks to onsite screening).  Once the referral is approved, the PCP is emailed and the patient is assigned to a risk-stratified pathway.

 

Referrals into outsourced diagnostic providers

CPM enables the diagnostic provider to establish triaging protocols that screen the referral for criteria e.g. patient age, previous metal in their leg, allergy to contrast etc. which could make it unsuitable. Eliminating the need for highly paid medical staff to review each and every case, the platform enables lower-tier administrators to run through checklists with patients in order to either rapidly book them in for procedures. If any potential risk factors are detected, it will auto-escalate the referral to more senior medical staff for review.