How a pathway approach can improve outcomes and efficiency
As highlighted in the Five Year Forward view, the NHS faces an ongoing battle to reduce unnecessary variation impacting cost and outcome quality.
At the heart of the problem lie the administrative pathways that underpin patient journeys. Just as important as ‘clinical pathways’ and hugely reliant on people, process and paper, these workflows have been difficult to reform and held back by siloed technology. But with increasing pressure on services, we cannot afford to ignore them.
Lumeon provides a cost-effective way of transforming your processes, using our advanced cloud-based technology and ‘lean’ operational analysis from our pathway experts. Our software, Care Pathway Manager, acts as a central ‘command and control’ platform. It can handle processes from referral to discharge (and beyond) and allows NHS Trusts to use intelligent automation and real-time dashboards to progress patients through their journey.
This means you can roll out innovation more quickly, track outcomes throughout your network and improve the way you interact with patients.
by creating standard ‘time-tracked’ pathway templates that control best practice and produce results you can measure using our analytics module
improve capacity and scale innovative ways of working
by creating workflows that use intelligent automation and algorithms to reduce administration and automatically assign tasks throughout the network
increase patient satisfaction and collaboration
by using digital tools that guide them through an organised, system-driven journey, including automated appointment reminders, pre and post procedure activities and e-forms
Improve care coordination and compliance
Whether you want to focus on a diagnostic pathway or end-to-end knee surgery, Care Pathway Manager can improve how you distribute or automate activities and coordinate care.
We do this by enabling providers to set up their own workflows or ‘pathways’ that transfer patients between dashboards, creating tasks for doctors, nurses and administrators across the patient journey. These pathways are entirely configurable and can adjust activities based on real-time clinical and administrative input from a variety of sources (including patient-generated data). Real-time tracking provides a central point of reference and third parties can be given access to the system through portals.
Compliance and SLA tracking
By attaching SLA timers to each workflow state, you can also trigger automation activities (such as reassigning a task to another person or creating reminders) before the timer breaches.
This can be extended to patients as well. If an individual hasn’t completed a form to indicate they have taken their medicine or completed a certain activity, you can automatically chase or transfer them into call lists.
Transform chronic condition management
Using Care Pathway Manager, NHS Trusts can manage a large number of patients with chronic conditions and reduce the frequency at which they need to come in for check-ups.
Our goal tracking module allows providers to set time-bound goals for each individual and track progress through automated e-forms and data integrated from remote self-monitoring kits. If key data goes out of threshold, providers can be automatically alerted to intervene, or patients can be sent an email asking them to book an appointment.
As part of their automated digital program, patients can also be sent activity schedules or resources that help them manage their specific condition.
Utilise the outpatient environment more efficiently
Care Pathway Manager is designed to allow you to use your existing staff and resources more efficiently.
Our scheduling engine, for example, can present optimum appointments using automation rules that cluster appointments, prioritise certain appointment types over others and simultaneously book the right resources and equipment.
A centralised view of processes and faster administrative tools (including electronic referral processing) mean that patients aren’t waiting so long for appointments to be processed or to be discharged from hospital.
You can also improve forecasting and resource planning, by gathering data about which types of referrals generate the highest resource demand across the journey.
Automated administration tools
Skills-based algorithms to rebalance workload
Intelligent scheduling algorithms
Real-time patient tracking across the journey
Digitise the patient journey and reduce DNAs
Digitising the patient journey with Lumeon allows you to make life more convenient for patients as well as doctors and administrators.
Care Pathway Manager allows providers to create automated personal guides for patients. At pre-determined intervals, they remind patients about appointments, send bite-sized information to help prepare them for procedures or surgery, track goal progress and provide activities to keep them on track.
It doesn’t stop at one-way interaction, however. Our intelligent rulesets can also trigger different activities, based on patient behavior or data they share.
Care Pathway Manager is being used in a leading maternity unit to give staff central visibility of processes and avoid unnecessary delays.
From the point the mother is first admitted to the ward, to when they are successfully discharged with their baby, Care Pathway Manager allocates each patient to a digital pathway, designed to assist both mother and care team. The pathway prompts care team members to conduct activity sequences and provides a real-time view of patient progress. Tasks may have timers attached to ensure SLAs are met, and the system can automatically alert staff before they expire, or even reallocate tasks where appropriate.
Dashboards can display the current stage the patient has reached within the care pathway, together with any outstanding actions. They can also be colour-coded to highlight overdue actions, or to signify key events e.g. when a patient has been cleared for discharge.
After they have left the hospital, Care Pathway Manager can send an automated programme of resources and questionnaires to monitor how mothers are coping, as well as capturing their feedback about service quality.
Prostate Cancer pathway
Our ‘templated’ straight to test Prostate Cancer pathway allows GPs to book an MRI scan, biopsy and consultation upfront, rather than sequentially. The result is that patients have shorter waiting times, greater visibility of their personal pathway, and can plan their diaries accordingly.
Appointments include; an MRI scan, a 20-minute consultation with a urologist, and a one hour template biopsy with nurse and urologist. Intelligent scheduling rules ensure the right consultants and resources are linked to each appointment type and that appointment slots are booked back-to-back. The platform then progresses patients through various dashboards, creating relevant tasks for each team member.
You can configure the platform to send automated resources that help patients prepare for appointments and add custom rulesets to help you automatically check the suitability of incoming referrals.