CORONAVIRUS CUSTOMER USE CASES
Automated remote monitoring, public health campaigns and telemedicine reminders
Due to the escalating nature of the COVID-19 pandemic, there is now an urgent need to prevent all but the most critical patients from entering your emergency department, while identifying and monitoring those who are at high risk of deterioration.
Lumeon has developed rapid response solutions to help overburdened care teams automatically screen and educate their wider population, with the option to intensively monitor those most at risk, using SMS and eForm.
We can also help send automated appointment reminders for video consultations.
Why Lumeon?
- execute rapidly – no integration required
- programmable workflows to react quickly
- use cases co-developed with our healthcare clients
COVID-19 remote home monitoring
Reduce pressure on emergency departments by using SMS to automatically screen and monitor patients who have COVID-19 symptoms and co-morbid conditions, but who aren’t ill enough to be admitted.
This solution sends patients a screening form via SMS which assesses symptom severity, as well as any underlying conditions which may put them at risk.
At-risk patients can be automatically enrolled onto an SMS home monitoring program, with automated escalation to your centralized clinical team, if responses indicate deterioration.
Overview
- Automated risk-stratification (configurable pathway logic)
- Automated enrolment of high-risk individuals
- Use Lumeon’s mobile eForm or link to a form on your website
- Monitor patients daily via automated SMS survey
- Risk-stratified worklists to review patients on the program
Benefits
- Identify vulnerable patients
- Manage as early as possible (at home, in hospital, virtually etc.)
- Provide timely advice and guidance based on individual need
COVID-19 patient outreach
Promote widespread prevention and education quickly, by using automated communications via email/SMS/or IVR.
This solution enables you to send simple, easy to understand instructions, segmented into prevention, diversion, self-isolation and symptom control.
Overview
- Coronavirus prevention instructions via SMS/email
- Educate patients with mild symptoms not to come into your ED
- Self-isolation and symptom-control advice
- Notify patients about cancelled appointments
- CSV uploads over SFTP, so requires no integration with your EHR.
Benefits
- Stop patients presenting to “clean” clinical areas
- Reinforce self-isolation
- Support patients through an anxiety-provoking experience
Telehealth appointment reminders
Re-divert face-to-face appointments to video consultations to ensure continuity of service, by sending links via text message.
Lumeon’s solution enables you to easily communicate instructions and video links in a timely manner, as part of each patient’s sequence of automated appointment reminders.
Overview
- Send link via automated SMS an hour before appointment
- Works with a wide variety of third-party video call solutions
- Automated instructions via email/SMS or IVR
- Send in multiple languages
Benefits
- Ensures vital clinical care continues despite the restrictions
- Divert patients to video call without having to re-book appointments
- Saves vital care team time
COVID-19 screening & test notifications
Automatically screen patients using Lumeon’s risk assessment e-survey that provides guidance to patients, or connects them to clinicians, based on their responses.
This solution helps reduce the pressure on care teams by algorithmically assessing each patient’s symptoms and comorbidities, to identify those who may have the virus and their risk status. Patients can then be signposted to take the appropriate action.
Overview
- Automated risk stratification and signposting
- Screen patients presenting with symptoms, or reach out to vulnerable cohorts
- Automated guidance about how to get tested, re-arrange appointments, self-care
- Automated distribution of negative test results
- Escalate individuals to clinical teams where required
Benefits
- Reduce pressure on EDs and community clinicians
- Reduce workload for care teams dealing with inbound calls
- Prevent transmission of the virus inside your care setting
