DIGITAL PATIENT ENGAGEMENT

Connect care teams and patients throughout the care journey

Continuous digital patient engagement is at the core of Lumeon care pathways, designed to enable patients to play an active role in shaping their care journey and stay in touch with their entire care team.

Patients are demanding a more responsive service, but providers are also expecting more of them in terms of self-management, particularly as care teams are expected to manage greater patient volumes.

Lumeon’s Care Pathway Management platform steps up to connect the dots, orchestrating and automating the patient journey in real-time, connecting patients and care teams with meaningful action plans.

 

Benefits:

Smarter digital interaction for consumer-focused care

Our philosophy is to gather as much patient-generated data as possible, while providing them with clear expectations about their pathway and its key milestones, providing maximum convenience and delivering timely educational content.

The platform can then use the data generated to provide decision support to care teams in order to adjust the care plan as required.


Key features:

CPM digital patient engagement capabilities


eQuestionnaires

Self-build questionnaires and scoring algorithms allow patient-generated data to be automatically relayed to care teams, reducing the need for in-person appointments.

 


WhatsApp

Secure encrypted messages via the world’s most popular messaging application. Includes bi-directional automated responses, links to forms and educational content.


Video

Educational videos to enhance patients understanding of procedures, medication and activities. Assess understanding with questionnaires and enable additional video requests.

 


SMS

Self-service dashboards and bi-directional integration with your EHR makes creating and sending automated SMS simple. Includes interactive dialogue with patients based on keyword response.


Email/letter

Automated custom branded email templates with HTML editor for attractive layouts. Option to auto-generate pdf or letter templates and send to mailing companies for patients who require this.

 


Interactive voice response (IVR)

Natural text-to-speech voice messages for appointment reminders, RX refills, public health campaigns etc. Automatic retry and alternative messages for voicemail detection available.