Support Packages
Essentials
9am – 5:30pm (Mon-Fri)
- Available for all customers
- Access by phone/web-portal/email
- x2 technical support contacts
- 24 x 7 x 365 access to Knowledgebase
Professional
8am – 8pm critical issue 7 days a week
- Everything in Essentials package
- 8am – 8pm non-critical service (weekdays)
- Full Support Saturday service (10am – 2pm)
- +1 extra technical support contact
- Quarterly service reviews (onsite)
Premium
Critical issue support 24x7 x 365
- Everything in Professional package
- Dedicated support account manager
- +1 extra technical support contact
- Quarterly service reviews (onsite)
- Best practice consultation
- Healthcheck
- On-site support days
- On-site service reviews.
We no longer say to clients, you have to adapt your business to suit ours, everything is focussed on the patient or whoever is funding the service. Lumeon has revolutionized our business.
Magnus Kaunders, CEO.
Blossoms Healthcare – HCA Group
H1 2018
Current customer satisfaction
97%
Download our factsheet
We’ve created a handy fact sheet outlining all our support packages and services in more detail.
What our customers say about us
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By selecting Lumeon, we’ve found a business partner who can manage our needs today whilst scaling for our future growth

Whenever we’ve embraced change or developed new areas of our business, like online bookings or integrating with pathology services, the Lumeon team have always responded quickly and helped us continue crafting and refining the business we have.

Their pathway automation engine is a game changer. It has transformed the way we deliver care.

Lumeon just works – whether it’s from our main offices or our satellite sites. Care Pathway Manager is always available and is continuing to help us do new, innovative things to make our service better for our clients and patients.