Helping you optimize your care pathways

Lumeon’s Care Pathway approach involves understanding your workflows and what people actually do in your organization, in order to help you implement meaningful change.

We also want to make sure that you get the most out of our Care Pathway Management platform, not just when you first install it, but as your organization responds to market forces and changes in the patient population.

Our professional service experts have manged deployments in some of the world’s largest and most complex healthcare providers. They continue to work collaboratively with these providers to ensure that their care pathways are future-proof.

Business analysis

Our business analysts use lean six sigma techniques to analyse your current processes and workflows and how you use your software.

Using a range of investigation techniques; from interviewing, observation and workshops to gap analysis, activity analysis and business options identification, they will advise you how to get the most out of our Care Pathway Management platform.

Project management

When you come on board with Lumeon, a dedicated Project Manager will work with you to ensure the software meets your requirements and that the project runs to time.

Your Project Manager will provide regular weekly updates and a full communications plan, using your preferred channels. They will act as your single point of contact before you are successfully deployed and assigned an Account Manager. They will also oversee any integrations required with existing software.

Configuration and data migration

Our development and configuration team will ensure that customizable elements of the Care Pathway Management platform e.g. dashboards, APIs and pathways purchased from the marketplace function as you require them.

We work with Datalynx to help you migrate your data which can include anything from patient demographics to invoices, clinical data appointment specifics and calendars.


Lumeon’s friendly in-house trainers will make sure your staff are comfortable using all aspects of the platform before go-live. Training guides and how-to videos are all available via our online client area.

Our trainers can visit your organization to provide training workshops on-site, or if you prefer, you can bring your super-users to our London office.

As and when you need it, refresher courses are also available in person or over the phone.


Lumeon is dedicated to resolving any technical issues as quickly as possible and our customer support team is available to you online or via the phone.

We have a three-tiered support package so you can select the service that best meets your needs.

We are also introducing an annual ‘Healthcheck’ service where we’ll conduct a yearly review of your Care Pathway Management platform, looking at common support issues raised, downtime, dashboards, product configuration etc. with a view to how we can help improve performance.

Find out more about our support services

On-demand services

In addition to our Professional Services and day-to-day support, Lumeon also offer ‘On-Demand’ solutions to help you run Care Pathway Manager in a manner that best supports your business.

These services are designed to help you with requirements that don’t require full-scale project management, and may need to get done relatively rapidly, but still require dedicated experts. These services all include dedicated time with a specialist who will get to grips with your business need, as well as the best operational solution for you.

You can purchase tokens for these services and use them whenever you need, throughout the entire year.

Find out On-demand service

Support Packages


9am – 5:30pm (Mon-Fri)

  • Available for all customers
  • Access by phone/web-portal/email
  • x2 technical support contacts
  • 24 x 7 x 365 access to Knowledgebase


8am – 8pm critical issue 7 days a week

  • Everything in Essentials package
  • 8am – 8pm non-critical service (weekdays)
  • Full Support Saturday service (10am – 2pm)
  • +1 extra technical support contact
  • Quarterly service reviews (onsite)


Critical issue support 24x7 x 365

  • Everything in Professional package
  • Dedicated support account manager
  • +1 extra technical support contact
  • Quarterly service reviews (onsite)
  • Best practice consultation
  • Healthcheck
  • On-site support days
  • On-site service reviews.

We no longer say to clients, you have to adapt your business to suit ours, everything is focussed on the patient or whoever is funding the service. Lumeon has revolutionized our business.

Magnus Kaunders, CEO.
Blossoms Healthcare – HCA Group

H1 2018

Current customer satisfaction

Download our factsheet

We’ve created a handy fact sheet outlining all our support packages and services in more detail.

What our customers say about us

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By selecting Lumeon, we’ve found a business partner who can manage our needs today whilst scaling for our future growth
Jonathan Byrd, Operations Director for Clinical Services, Nuffield Health
Whenever we’ve embraced change or developed new areas of our business, like online bookings or integrating with pathology services, the Lumeon team have always responded quickly and helped us continue crafting and refining the business we have.
Magnus Kaunders, CEO, Blossoms Healthcare
Their pathway automation engine is a game changer. It has transformed the way we deliver care.
Dr. Johann Alberts, Director of IT and Transformation, Alliance Medical
Lumeon just works – whether it’s from our main offices or our satellite sites. Care Pathway Manager is always available and is continuing to help us do new, innovative things to make our service better for our clients and patients.
Magnus Kauders, CEO for Blossoms Healthcare