SERVICES
Helping you optimize your care journeys
Our approach involves understanding your workflows and what people actually do in your organization, in order to help you implement meaningful change.
We also want to make sure that you get the most out of the Lumeon platform, not just when you first install it, but as your organization responds to market forces and changes in the patient population.
Our professional service experts have managed deployments in some of the world’s largest and most complex healthcare providers. They continue to work collaboratively with these providers to ensure that their care pathways are future-proof.
Business analysis
Our business analysts use lean six sigma techniques to analyse your current processes and workflows and how you use your software.
Using a range of investigation techniques; from interviewing, observation and workshops to gap analysis, activity analysis and business options identification, they will advise you how to get the most out of the Lumeon platform.
Project management
When you come on board with Lumeon, a dedicated Project Manager will work with you to ensure the software meets your requirements and that the project runs to time.
Your Project Manager will provide regular weekly updates and a full communications plan, using your preferred channels. They will act as your single point of contact before you are successfully deployed and assigned an Account Manager. They will also oversee any integrations required with existing software.
Configuration and data migration
Our development and configuration team will ensure that customizable elements of the platform e.g. dashboards, APIs etc. function as you require them.
We work with Datalynx to help you migrate your data which can include anything from patient demographics to invoices, clinical data appointment specifics and calendars.
Training
Lumeon’s friendly in-house trainers will make sure your staff are comfortable using all aspects of the platform before go-live. Training guides and how-to videos are available on request.
Our trainers can visit your organization to provide training workshops on-site, or if you prefer, you can bring your super-users to our office.
As and when you need it, refresher courses are also available in person or over the phone.
Support
Lumeon is dedicated to resolving any technical issues as quickly as possible and our customer support team is available to you online or via the phone.
We have a three-tiered support package so you can select the service that best meets your needs.
Find out more by downloading our Support Handbook.
On-demand services
In addition to our Professional Services and day-to-day support, Lumeon also offer ‘On-Demand’ solutions to help you run the platform in a manner that best supports your business.
These services are designed to help you with requirements that don’t require full-scale project management, and may need to get done relatively rapidly, but still require dedicated experts. These services all include dedicated time with a specialist who will get to grips with your business need, as well as the best operational solution for you.
You can purchase tokens for these services and use them whenever you need, throughout the entire year.