The UK Patient Journey: Patient and Provider Perspectives

Lumeon research

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What makes a good patient journey?

We commissioned independent researchers to ask 500 UK patients their opinion about what processes most needed to change, what technology they currently had access to and what constitutes a ‘good’ healthcare experience.

They then also asked 100 UK providers (ranging from the largest NHS trusts to smaller private institutions) to provide their perspectives on the care journey.

The results go some way to benchmarking the modern healthcare experience in the UK. They were also at times surprising, revealing an element of miss-match in perception between patients and providers.

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Enabling Technology Leadership Award

“As the most advanced Care Pathway Management solution on the market, Lumeon is a crucial technology to help curb skyrocketing costs, while maintaining a high level of patient-specific care

Frost & Sullivan judging panel

The Enabling Technology Leadership Award is presented to a company that has developed a pioneering technology that not only enhances current products but also enables the development of new products and applications. Independently evaluated by Frost & Sullivan analysts, entrants in the 2018 North American and European Care Pathway Management Solutions category were judged against criteria including commitment to innovation and application diversity as well as customer impact, including price, value and customer experience.